Wirly 3 Slim Vibrating Dildo

Shipping Continents: Europe

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Shipping Countries: United Kingdom (UK), United States (US), Canada

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Ready to ship in 1-2 business days

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Shipping Policy

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UK DELIVERY
We use Royal Mail as our trusted delivery provider who delivers 95%+ of our parcels on time.
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays

£4 or FREE if you spend £50+ Approx 3-5 working days delivery (not guaranteed)
£6 Approx 1-2 working days delivery (not guaranteed)
£8 Guaranteed Next Working Day ( Signature Required)
You can track your parcel with Royal Mail here (via tracking code in the dispatch email we sent you - check your spam, if you haven't received it!).

If Royal Mail says: 'an update will only be provided when we attempt to deliver your item,' it means it's still in Royal Mail's system and unfortunately until we know where it is, we can't refund or resend.

INTERNATIONAL DELIVERY
£9 EEC International Recorded - Approx 5-8 working days delivery
£14 US & World International Recorded - Approx 10-13 working days delivery
Delivery timescales (above) are from our experience, but each country has a different customs & delivery process, which can effect/delay delivery. We have no control over this.
We legally must add a customs declaration saying what is in the parcel. We have found creative ways to be as discreet as possible, we promise!
Tax (UK VAT) is automatically removed from orders made outside of the UK. You will need to pay your country's own VAT when your order arrives in your country. Your country's delivery company will send you this tax bill to pay.
It's your responsibility to pay this tax. Some countries will not deliver the order until it has been paid. If you fail to pay this, your order may be returned back to us. As we have paid for this delivery, we cannot refund any delivery costs if this happens, but we will refund the order contents ONCE they arrive safely back to us.
We ship worldwide using Royal Mail. Once the order leaves the UK, it is handled by your country's delivery company.
Some counties do not allow the UK to send a fully tracked parcel. If your package is lost in your country or stuck in customs - we are sorry but we have no control over this.
GOOD TO KNOW
When the UK left the European Union in 2020 (Brexit), the rules that apply to imports from non-EU countries started to apply to EU goods as well. Likewise, the EU now treats goods from the UK the same way it handles imports from outside the EU. This means that all parcels going into the EU must go through customs. Customs officials will decide if any duties or taxes are due based on the information in the shipping documents. The charges that may apply include:

Import Duty: A percentage charge based on the value of the goods, which varies depending on the type of product and where it’s from.
Import VAT: VAT charged at the local rate, applied to the total value of the goods and duties.
Clearance Fee: An administrative fee to cover the costs of handling, paperwork, and collecting payment.
This is out of our control and we regret we are unable to refund any of these fees if they are applied to your order by Customs in your country.

Need Help or Advice?
Chat to us on in our chatbox online, in person on the phone (03333 444 005) or @Shwomenstore on socials - we're here to give you all the advice and help you need!)

We Promise:
Speedy Dispatch
Orders made before 3pm Monday - Friday are dispatched the same day.
Orders made after 3pm are dispatched the following working day.
Orders made after 3pm Friday and over the weekend are dispatched on the following Monday
Orders made on bank holiday weekends are dispatched on the following Tuesday.
Discreet Delivery

All orders are securely and discreetly packaged in plain packaging
We use secure boxes & jiffy bags and disguise all contents with extra padding!
For UK deliveries, there's never ANY indication of the contents of the package
For UK deliveries, there's no mention of Sh! on your package: Only our address in tiny print on the label.
For International orders we add customs declaration saying what is in the parcel. We're always as vague and discreet as possible.

Service That's Personal to You
We are always happy to give help & advice, just chat online, DM Socials @ShWomenstore or call us on 03333 444 005
Whether by chat, DM's phone, email or post, our guidance will always be caring, honest, well-informed and individual~to~you.
We'll keep you informed every step of the way by email from your order's receipt & processing, through to its dispatch.
We'll package your order securely, in plain packaging.
We'll deal with any issues quickly - we'll answer email/phone enquires within 1 working day, though it is likely to be much sooner.
Live Stock System
You can be confident our website shows an accurate view of items we have in stock.
On the rare occasion that an "in stock" item you've ordered is actually sold out, we'll contact you to let you know the situation, and if appropriate, offer a close alternative: Customers ordering Monday to Friday will be contacted the same day. Customers ordering over the weekend will be contacted the following Monday.
We Let You Know When to Expect Your Delivery
When you order, you'll recieve a series of automated emails to let you know what stage your orders at - PLEASE ADD hello@sh-womenstore.com to your SAFE-SENDERS list, otherwise they may edd up in your spam.
We'll also email you to let you know your parcel has been dispatched so you can look out for the post. Most parcels won't fit through a letterbox, which is why we'll often upgrade our service to recorded delivery as this ensures your parcel is safely delivered to you. These parcels need to be signed for.
If you have chosen Next Day UK Delivery, we'll email the GPO reference so you can track your delivery on the Royal Mail website

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Refund Policy

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TOY TROUBLE?
As technology moves on, battery-operated toys can now require batteries to be placed in a particular order or be a specific power-level, rechargeable toys need to be connected in a certain way or buttons need to be pressed in a specific way.

We try to list all this info on the toy's product page.

If you believe your toy doesn't work, the best thing to do is to give us a call: 03333 444 005. or contact us on our chatbox - we'll be able to talk you through your toy and determine if it's working or not. We're always friendly and nothing is too much trouble.

WE PROMISE EASY, NO QUIBBLE RETURNS
The European Consumer Protection (Distance Selling) Regulations 2000 gives you the right to cancel an order, without giving any reason, within 14 days.

At Sh! we extend this to 30 days

If you are not totally happy with any product, simply return it, sealed in its original packaging, within 30 days for an alternative or a refund.

This period starts on the day after the goods were received by you. Your right to cancel can be exercised in writing or by email to hello@sh-womenstore.com.

If you need any help or advice on how to cancel, simply call us on 03333 444 005

If you are returning a product, please return it in its original box with all manuals and accessories to:

Sh! Brands Ltd
29 Woodside, Cm16 6LJ

For your own protection, we recommend you return items by recorded mail.

RETURNING AN UNWANTED ITEM
If you've changed your mind, you can return the product for a refund or credit voucher, so long as it is sealed in its original packaging. We cannot refund your return postage costs. If the items you bought and subsequently returned qualified for free shipping, we will deduduct the cost of postage we incurred by sending them to you.

If you'd like to swap the product for another - no problem, so long as it's still sealed in it's original packaging, Again, we can't refund your postage costs and may have to charge an additional P&P for delivery of your new item.

Non-defective intimate products and underwear cannot be returned if the seal is broken. Nor can books, if the seal is broken [as stated in the cited exemptions in Article 13 Distance Selling Regulations]. Items cannot be deemed 'defective' if you have an allergic reaction to them ( please do a patch test when using a new lube or enhancer), nor can pleasure products be deemed defective because you're not happy with the effect/sensation.

DEFECTIVE ITEMS
If the item is defective, first of all - we're sorry - we'll do our best to sort this out asap.

ALL items on our website are covered within our 30-day warranty period, during which time we will repair or replace any defective product.

Many items have an extended 1-year warranty - All Sh! products carry a 1-year guarantee. Other items with 1-year guarantees will be stated on the product or brands pages of our website.

We'll will reimburse 'Tracked 48' postage costs if you have to return a defective product to us, but please always contact us before sending.

Please ensure that you thoroughly clean any defective toy you return - Thanks!

WE PROMISE SPEEDY REFUNDS
If you have to return something to us, you can opt either for a gift card to the value owed or for a refund back to the payment method you used when ordering with us.

We do have to wait for the item to land back with us to issue gift cards or refunds.

If you opt for a refund on a cancelled order or defective product, this will be issued within 7 days of our receiving the item back, though it will often be sooner.

Our returns policy is in addition to your statutory rights.

CANCELING AN ORDER BEFORE DISPATCH
If, for any reason, you've changed your mind before we've dispatched - no problem. but you'll have to act fast, as our service is super speedy!

Call us on 03333 444 0005 ASAP If we havent yet assigned postage to it, we will cancel your order and refund.

If we have assigned postage, but havent yet dispatched, we can fish it out, but are unable to refund the postage we've already spent.

If it's been dispatched then we have to wait form it to be returned to us, before we can issue a refund.